Top questions
We collected in this section the most popular questions from you.
How long will it take to get my package?
Please allow processing time for order sewing & preparation. Items will be ready to be shipped within 3-7 business days after payment is complete.
When your order fulfilled you will receive email with track number. All orders we send with 100% tracking via DHL, USPS, UPS, FedEx. You can track here, link.
You can find out about the delivery time in the Shipping policy.
If you want fast delivery please Contact us. We can send you package via DHL express.
Do you ship internationally?
Of course we want all the brides of the world to be married in our robes, so... Yes, we ship worldwide. Shipping cost is calculated at checkout.
Taxes
No customs fees upon delivery in the USA - the seller takes care of all duties. The buyer only pays for shipping. 🚚
Can a robe be adjusted?
We gladly accept custom orders. If you want your order to fit your specific measurements Chest / Waist / Hip / Height, please feel free to contact us.
If your size is no more than XL, then the price will not change for you.
Care instructions
Preferably washing by hands
Gift wrapping
All our items we send in gorgeous boxes. Every model we make for each of our customers individually.
I want to track my order
Go to our tracking page or contact us
Track number is not tracked
The parcel has been sent and the USPS track number has been assigned, when the parcel arrives at the warehouse in the USA, the parcel will start to be tracked. Please don't worry, you will receive your order on time.
I want to return/exchange my order
Please contact me if you have any problems with your order. Email our support us.belladonna@gmail.com We're here to help!